Freshcaller incident

Inbound Call Failures to a Subset of Twilio Indonesian Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 31, 2020, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2020, 11:38 PM UTC
Resolved
Sep 01, 2020, 03:00 AM UTC
Duration
3h 22m
Detected by Pingoru
Aug 31, 2020, 11:38 PM UTC

Update timeline

  1. investigating Aug 31, 2020, 11:38 PM UTC

    Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio Indonesian Phone Numbers. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or sooner once more information becomes available.

  2. investigating Aug 31, 2020, 11:48 PM UTC

    We are observing a subset of call failures to Twilio Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Sep 01, 2020, 12:55 AM UTC

    We continue to observe a subset of call failures to Twilio Indonesian phone numbers. Our Service provider is currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Sep 01, 2020, 02:22 AM UTC

    We have started seeing recovery for inbound calls to Twilio Indonesian Phone Numbers. We will continue to monitor to ensure a full recovery. We will continue to monitor and provide further information as it is available.

  5. resolved Sep 01, 2020, 03:00 AM UTC

    The issue affecting inbound calls to Twilio Indonesian Phone Numbers has been resolved. The service is functioning normally at this time. We are closely monitoring it.