Freshcaller experienced a minor incident on July 3, 2020, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 03, 2020, 01:18 PM UTC
Our Service Provider monitoring systems have detected a potential issue where some voice recordings are taking longer than expected to be processed and there may be delays in receiving completion callbacks. Their engineering team has been alerted and is actively investigating. We will update as soon as we have more information. Posted 7 hours ago. Jul 03, 2020 - 02:25 PDT
- investigating Jul 03, 2020, 03:00 PM UTC
Our Service Provider started seeing recovery for voice recordings. This issue impacted the processing of a subset of voice recordings and recording availability in Flex Insights. The engineering team is continuing to work on this issue to ensure a full recovery.
- investigating Jul 03, 2020, 04:21 PM UTC
Our Service Provider engineers are working to restore the service and we will provide an update as quickly as possible.
- investigating Jul 03, 2020, 04:23 PM UTC
Our Service Provider engineering team is continuing to work on this issue to ensure a full recovery. We will provide further updates as more information becomes available.
- investigating Jul 03, 2020, 04:24 PM UTC
Our Service Provider engineering team is continuing to work on this issue to ensure a full recovery. They will provide further updates as more information becomes available.
- investigating Jul 03, 2020, 05:02 PM UTC
Our Service Provider no longer experiencing delays in processing voice recordings and all metadata for affected recordings has been recovered. This incident has been resolved.
- resolved Jul 03, 2020, 08:15 PM UTC
Our Service Provider no longer experiencing delays in processing voice recordings and all metadata for affected recordings has been recovered. This incident has been resolved.