Freshcaller experienced a minor incident on June 22, 2020, lasting 10h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 22, 2020, 01:35 PM UTC
We are observing an increase in outbound calls to Germany and Finland being terminated due to no audio received (error 32014). We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Jun 22, 2020, 10:00 PM UTC
The issue has been identified by our service provider and they are working with their carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- resolved Jun 22, 2020, 11:43 PM UTC
The issue has been resolved at our service provider’s end. We are closely monitoring it.