Freshcaller incident

Recording Transcription Failures for Programmable Voice

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 20, 2020, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2020, 02:19 AM UTC
Resolved
Jun 20, 2020, 02:49 AM UTC
Duration
30m
Detected by Pingoru
Jun 20, 2020, 02:19 AM UTC

Update timeline

  1. investigating Jun 20, 2020, 02:19 AM UTC

    We are experiencing issues with on recording transcriptions. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

  2. resolved Jun 20, 2020, 02:49 AM UTC

    The issue of recording transcription failures for Programmable Voice has been resolved and Programmable Voice is operating normally at this time