Freshcaller incident

Inbound Call Failures to a Subset of Twilio Australia Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 19, 2020, lasting 19h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2020, 01:46 AM UTC
Resolved
Jun 19, 2020, 09:43 PM UTC
Duration
19h 57m
Detected by Pingoru
Jun 19, 2020, 01:46 AM UTC

Update timeline

  1. investigating Jun 19, 2020, 01:46 AM UTC

    Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating Jun 19, 2020, 01:51 AM UTC

    We are observing a subset of call failures to Twilio Australia phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

  3. investigating Jun 19, 2020, 01:58 AM UTC

    We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.

  4. investigating Jun 19, 2020, 02:34 AM UTC

    We have made some adjustments and started seeing recovery for calls to Australia phone numbers. We will continue to monitor to ensure a full recovery.

  5. investigating Jun 19, 2020, 03:59 AM UTC

    We are seeing recovery for calls to Australia phone numbers. We will continue to monitor to ensure a full recovery.

  6. investigating Jun 19, 2020, 04:51 AM UTC

    We are observing a subset of inbound calls disconnecting abruptly from Australia Telstra network. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

  7. investigating Jun 19, 2020, 11:36 AM UTC

    We are continuing to work with our carrier partner to resolve the issue where a subset of calls are disconnecting abruptly from Australia Telstra network. We will provide an update as soon as more information becomes available

  8. investigating Jun 19, 2020, 05:37 PM UTC

    We are seeing recovery for calls to Australia phone numbers. We will continue to monitor to ensure a full recovery.

  9. resolved Jun 19, 2020, 09:43 PM UTC

    The issue has been resolved at our service provider’s end. We are closely monitoring it.