Freshcaller experienced a minor incident on June 15, 2020, lasting 9h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 15, 2020, 07:35 PM UTC
We are observing outbound call failures to US T-Mobile. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Jun 15, 2020, 08:24 PM UTC
We are experiencing outbound and inbound calls via T-Mobile. This is for Short Code, Toll-Free, and Long Codes. Programmable Wireless data, and voice may be impacted, as well as SIP trunking, and PTSN. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information
- investigating Jun 15, 2020, 09:35 PM UTC
We are continuing to work with our carrier partner to resolve the issue with outbound and inbound calls, and Programmable Wireless via T-Mobile. We will provide further updates as more information becomes available.
- investigating Jun 16, 2020, 03:34 AM UTC
We are continuing to work with our carrier partner to resolve the issue with SMS and MMS delivery delays, outbound and inbound calls, and Programmable Wireless via T-Mobile. We will provide further updates as more information becomes available.
- investigating Jun 16, 2020, 03:43 AM UTC
We are seeing a recovery across MMS delivery, outbound and inbound calls, and Programmable Wireless services via T-Mobile. We will provide further updates as more information becomes available.
- resolved Jun 16, 2020, 05:10 AM UTC
We are no longer experiencing problems with MMS delivery, outbound and inbound calls, and Programmable Wireless services via T-Mobile