Freshcaller incident

Inbound Calls Degradation Towards Spanish Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 27, 2020, lasting 15h 32m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2020, 09:00 AM UTC
Resolved
May 28, 2020, 12:32 AM UTC
Duration
15h 32m
Detected by Pingoru
May 27, 2020, 09:00 AM UTC

Update timeline

  1. investigating May 27, 2020, 09:00 AM UTC

    We are currently experiencing some failures of Inbound calls towards Spanish numbers (Madrid Area). Our service provider is investigating the case with underlying carriers. We will provide more information as soon as it becomes available.

  2. investigating May 27, 2020, 11:46 AM UTC

    Our service provider has identified the issue. The affected prefix is +34911 only. They are working with their carrier partner towards a fix for this issue.

  3. resolved May 28, 2020, 12:32 AM UTC

    We are no longer experiencing failures of Inbound calls to Twilio Spanish numbers (Madrid Area) which means the issue is now resolved.