Freshcaller incident

A small subset of newly created accounts are unable to send or receive calls and messages

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 19, 2020, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2020, 06:58 PM UTC
Resolved
May 19, 2020, 09:07 PM UTC
Duration
2h 9m
Detected by Pingoru
May 19, 2020, 06:58 PM UTC

Update timeline

  1. investigating May 19, 2020, 06:58 PM UTC

    A small subset of newly created accounts (created between 18:31 - 18:41 UTC) remain unable to send or receive calls and messages. twilio engineers are working to restore service and we will provide an update as quickly as possible.

  2. resolved May 19, 2020, 09:07 PM UTC

    Twilio team have determined that accounts created between 18:31 - 18:41 UTC were able to send and receive calls and messages. All services were and remain fully operational