Freshcaller experienced a minor incident on April 15, 2020, lasting 8h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 15, 2020, 02:06 PM UTC
We are experiencing failures for inbound calls toward our numbers in Kenya, Our service provider is investigating the case with underlying carriers. We will provide more information as soon as it becomes available.
- investigating Apr 15, 2020, 06:38 PM UTC
We are seeing recovery but still we will continue to monitor and keep you posted with updates.
- resolved Apr 15, 2020, 10:09 PM UTC
Issue related with Phone channel from our service provider is resolved and all our services are functioning normally.