Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 8, 2020, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2020, 08:57 AM UTC
Resolved
Apr 08, 2020, 03:04 PM UTC
Duration
6h 6m
Detected by Pingoru
Apr 08, 2020, 08:57 AM UTC

Update timeline

  1. investigating Apr 08, 2020, 08:57 AM UTC

    Our provider systems have identified inbound calls failing intermittently to a subset of Twilio Mexico DIDs for Guadalajara (+5233, +5232) and Mexico city region (+5255). We are closely working with them and update as soon as we will have more information.

  2. resolved Apr 08, 2020, 03:04 PM UTC

    Our Service provider fixed the issue. This incident has been resolved.