Freshcaller experienced a minor incident on April 4, 2020, lasting 23h 54m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 04, 2020, 05:33 PM UTC
A small amount of voice calls to Brazil - Porto-Alegre Numbers are failing to connect. We are working with our service provider to resolve the issue. We will provide more information as it is received.
- investigating Apr 05, 2020, 01:02 AM UTC
Our service providers team is continuing to investigate this issue that is causing some calls to Brazil - Porto-Alegre Numbers to fail.
- investigating Apr 05, 2020, 01:41 AM UTC
The issue has been identified by our service provider and their engineers are working with the underlying carrier to resolve the issue. We will provide further updates as the information becomes available.
- resolved Apr 05, 2020, 05:28 PM UTC
Our Service provider fixed the issue. This incident has been resolved.