Freshcaller incident

High packet loss for inbound calls to German numbers.

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 26, 2020, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2020, 11:00 AM UTC
Resolved
Mar 26, 2020, 12:34 PM UTC
Duration
1h 34m
Detected by Pingoru
Mar 26, 2020, 11:00 AM UTC

Update timeline

  1. investigating Mar 26, 2020, 11:00 AM UTC

    We are experiencing high traffic packet loss for inbound calls to Germany. our engineers are investigating the issue with the underlying carrier. We will provide more updates as soon as they become available.

  2. resolved Mar 26, 2020, 12:34 PM UTC

    The issue has been resolved by service provider and the traffic is at normal flow with no expected packet loss.