Freshcaller experienced a minor incident on March 23, 2020, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 23, 2020, 03:35 PM UTC
We are facing some intermittent issue with our Freshfone service. Incoming and outgoing calls for some customers might be affected, Our developers are investigating this on priority and we will keep you posted on the progress
- resolved Mar 23, 2020, 09:27 PM UTC
Our technical team has identified that a DB query was taking more time than expected. So, we have optimised it and observed significant reduction in time taken. Now, the Freshfone service is working as expected. The INC has been marked as resolved.