Freshcaller experienced a minor incident on March 17, 2020, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 17, 2020, 02:15 AM UTC
We noticed incoming calls to Australian numbers are being dropped due to some network issues from our provider. We are closely working on getting this resolved.
- investigating Mar 17, 2020, 04:42 AM UTC
Our service providers engineers identified the underlying issue and working on a resolution as a topmost priority. We will provide an update as soon as we have additional information.
- investigating Mar 17, 2020, 09:21 AM UTC
Our service providers engineering team and their carrier partner are continuing to work on a resolution. We will provide an update as soon as we have additional information.
- investigating Mar 17, 2020, 08:58 PM UTC
Inbound traffic to Australian numbers has recovered from our service provider’s end. We will continue to monitor and provide updates as available.
- investigating Mar 18, 2020, 01:45 AM UTC
We are continuing to monitor the systems while co-ordinating with our service provider. We will keep the posts updated.
- investigating Mar 19, 2020, 02:16 AM UTC
Voice inbound traffic to Australian numbers remains recovered. We will continue to monitor this situation with our provider and provide updates throughout the daytime in Australia.
- investigating Mar 19, 2020, 08:13 AM UTC
Voice inbound traffic to Australian numbers remains recovered. We will continue to monitor this situation with our provider and we will provide updates throughout the daytime in Australia.
- investigating Mar 19, 2020, 05:06 PM UTC
Voice inbound traffic to Australian numbers is recovered. We will continue to monitor this situation and provide updates throughout the daytime in Australia
- resolved Mar 20, 2020, 12:30 AM UTC
Issues has been resolved at our service provider's end. We are closely monitoring it.