Freshcaller incident
One way audio with a Subset of Twilio’s Spain Phone Numbers
Freshcaller experienced a minor incident on July 6, 2020, lasting 6d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 06, 2020, 11:49 PM UTC
Our monitoring systems have detected a potential issue with inbound audio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Jul 07, 2020, 12:16 AM UTC
We are observing one way audio (inbound direction) to Twilio's Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Jul 07, 2020, 08:34 AM UTC
Our engineering team is continuing to work with our carrier partner in order to resolve this issue. An update will be provided once new information becomes available.
- investigating Jul 07, 2020, 06:08 PM UTC
Monitoring systems indicate signs of improvement in the one-way audio issue, as the percentage of affected calls is decreasing. Our engineering team is continuing to work with our carrier partner in order to resolve this issue. We will provide an update as soon as more information becomes available.
- investigating Jul 08, 2020, 10:41 AM UTC
Monitoring systems are no longer reporting any one-way audio sessions. The issue is being monitored. We will provide an update as soon as more information becomes available.
- investigating Jul 08, 2020, 04:24 PM UTC
Monitoring systems indicate the one-way audio issue affects less than 1% of incoming calls to a subset of Spain phone numbers. Our engineering team is continuing to work with our carrier partner in order to resolve this issue. We will provide an update as soon as more information becomes available.
- investigating Jul 09, 2020, 06:05 AM UTC
Our engineering team is continuing to work with our carrier partner in order to resolve this issue. An update will be provided once new information becomes available.
- investigating Jul 10, 2020, 06:56 PM UTC
Monitoring systems indicate the one-way audio issue affects less than 1% of incoming calls to a subset of Spain phone numbers.Our engineering team is continuing to work with our carrier partner in order to resolve this issue. We will provide an update as soon as more information becomes available.
- investigating Jul 11, 2020, 01:29 AM UTC
Our engineering team is continuing to work with our vendor partner in order to resolve this issue. An update will be provided once new information becomes available.
- investigating Jul 11, 2020, 03:30 PM UTC
Our Service Provider is still working on a fix for inbound call failures with a subset of Twilio Spain phone numbers. We are continuing to work with their carrier partners to implement a fix. We will provide an update as soon as more information becomes available.
- investigating Jul 11, 2020, 07:22 PM UTC
Monitoring systems indicate the one-way audio issue affects less than 1% of incoming calls to a subset of Spain phone numbers. Our engineering team is continuing to work with our carrier partner in order to resolve this issue. We will provide an update as soon as more information becomes available.
- investigating Jul 12, 2020, 07:09 PM UTC
Monitoring systems indicate that one-way audio issue affects less than 1% of incoming calls to a subset of Spain phone numbers. Our engineering team is continuing to work with our carrier partner in order to resolve this issue. We will provide an update as soon as more information becomes available.
- resolved Jul 13, 2020, 11:45 PM UTC
The issue has been resolved at our service provider’s end. We are closely monitoring it.