Freshcaller experienced a minor incident on December 17, 2020 affecting Search and Sign in / Sign up and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
SearchSign in / Sign upOmnichannelWebsiteInbound CallsOutbound CallsPublic APIBYOCIntegrationsMobile Apps
Update timeline
- investigating Dec 17, 2020, 08:31 AM UTC
We are experiencing delayed responses in the Freshcaller Application. Our engineers are working to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Dec 17, 2020, 09:28 AM UTC
Our engineers are still working to resolve the issue. We will keep you posted with further updates.
- resolved Dec 17, 2020, 11:00 AM UTC
The degraded performance of Freshcaller Services is now fixed. All portals are functioning normally and our DevOps team is monitoring this closely.