Freshcaller incident

Inbound Call Failures to a Subset of Twilio Hungary Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 24, 2020 affecting Inbound Calls, lasting 23h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2020, 11:24 AM UTC
Resolved
Dec 25, 2020, 11:14 AM UTC
Duration
23h 50m
Detected by Pingoru
Dec 24, 2020, 11:24 AM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Dec 24, 2020, 11:24 AM UTC

    We are observing a subset of call failures to Twilio Hungarian numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Dec 24, 2020, 12:30 PM UTC

    We are continuing to experience a subset of call failures to Twilio Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Dec 24, 2020, 02:36 PM UTC

    We are continuing to experience a subset of call failures to Twilio Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Dec 24, 2020, 06:27 PM UTC

    We are continuing to experience a subset of call failures to Twilio Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  5. investigating Dec 25, 2020, 02:22 AM UTC

    We are continuing to experience a subset of call failures to Twilio Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

  6. resolved Dec 25, 2020, 11:14 AM UTC

    We are no longer seeing any call failures to Twilio Hungarian phone numbers. This issue is now resolved.