Freshcaller experienced a minor incident on January 5, 2021 affecting Inbound Calls and Outbound Calls, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2021, 10:29 AM UTC
Our monitoring systems have detected high packet loss for Voice calls to Poland. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour.
- investigating Jan 05, 2021, 11:06 AM UTC
We continue to investigate high packet loss for Voice calls to Poland. We expect to provide another update in 2 hours.
- investigating Jan 05, 2021, 01:44 PM UTC
We are no longer observing high packet loss for voice calls to Poland. Our engineers will continue monitoring to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jan 05, 2021, 02:52 PM UTC
We are no longer observing high packet loss for voice calls to Poland. This incident has been resolved.