Freshcaller experienced a minor incident on January 8, 2021 affecting Inbound Calls, lasting 3d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2021, 11:45 AM UTC
We are observing issues with inbound calls to some UK numbers. Our Service provider is actively investigating the issue. We will update as soon as we have more information.
- investigating Jan 08, 2021, 01:05 PM UTC
Our Service provider continuing to work with the carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jan 08, 2021, 02:55 PM UTC
Our Service provider continuing to investigate and working with the carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Jan 08, 2021, 06:55 PM UTC
Our Service provider continuing to investigate and working with the carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Jan 09, 2021, 02:56 AM UTC
Our Service provider continuing to investigate and working with the carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- investigating Jan 09, 2021, 08:18 PM UTC
Our Service provider continuing to investigate and working with the carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- investigating Jan 10, 2021, 06:53 PM UTC
We are continuing to work with our service provider partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Jan 11, 2021, 07:15 AM UTC
We are continuing to work with our service provider partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Jan 11, 2021, 09:34 AM UTC
The service provider seeing recovery for inbound calls to Twilio UK Phone Numbers for the last 15 minutes after our carrier have implemented some changes. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jan 11, 2021, 11:36 AM UTC
We are continuing to work with our service provider partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Jan 11, 2021, 03:54 PM UTC
We continue to experience inbound call failures to UK numbers. The issue is identified to be with a subset of UK local numbers where certain callers may experience call connection failures. We have been actively engaging with our partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- resolved Jan 11, 2021, 08:10 PM UTC
Upon further investigation, we confirmed that the actual incident timeframe for the inbound call failures affecting a subset of Twilio UK local numbers was with the +4433 prefix, and was between 02:30 and 04:35 Pacific Time on Jan 8th. We are still actively working with a couple customers on call connection issues but we do not believe it is related to the reported incident.The incident is now resolved.