Freshcaller experienced a minor incident on January 11, 2021 affecting Public API and Public API and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Public APIPublic APIPublic APIPublic API
Update timeline
- investigating Jan 11, 2021, 11:07 PM UTC
Our service provider is observing delays in downloading recordings from the Voice Recordings API. Customers may be experiencing delays up to 15 seconds. Engineering team is currently investigating. We will have another update in 1 hour or as soon as more information is available.
- resolved Jan 12, 2021, 12:12 AM UTC
We are no longer observing delays in downloading recordings from the Voice Recordings API. This incident has been resolved.