Freshcaller incident
Downloading mp3 Recordings Fail if the Download Takes Over 30 Seconds
Freshcaller experienced a minor incident on January 12, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2021, 02:42 PM UTC
We are observing potential issue with recording downloads. Our service provider has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Jan 12, 2021, 03:02 PM UTC
Service provider identified a problem where mp3 recording downloads fail if the download takes over 30 seconds to process. Our service provider team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- investigating Jan 12, 2021, 04:24 PM UTC
Service provider have put in a fix to address the issue causing mp3 recording downloads to fail if the download takes over 30 seconds to process. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 60 minutes or sooner once more information becomes available.
- resolved Jan 12, 2021, 05:14 PM UTC
We are no longer seeing the issue causing mp3 recording downloads to fail if the download takes over 30 seconds to process. This incident has been resolved.