Freshcaller incident

Inbound Call Failures to Local number Twilio Spanish Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 18, 2021 affecting Inbound Calls, lasting 21h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2021, 12:23 PM UTC
Resolved
Jan 19, 2021, 09:30 AM UTC
Duration
21h 7m
Detected by Pingoru
Jan 18, 2021, 12:23 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Jan 18, 2021, 12:23 PM UTC

    Our service provider is observing Local number call failures to Twilio Spanish phone numbers in the +34910xxxx range. Engineering team working with our carrier partner to resolve the issue. We will have another update in 1 hours or as soon as more information becomes available.

  2. investigating Jan 18, 2021, 01:28 PM UTC

    Our Service provider observing Local number call failures only from Orange and Vodafone networks to Twilio Spanish phone numbers in the +3491078* range. Engineering team currently working with their carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jan 18, 2021, 02:57 PM UTC

    Our service provider discovered that calls from all carrier networks to Twilio Spanish numbers in the +3491078* range are potentially impacted. Engineering team is working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jan 18, 2021, 06:55 PM UTC

    We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  5. investigating Jan 18, 2021, 10:56 PM UTC

    We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  6. investigating Jan 19, 2021, 06:52 AM UTC

    We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

  7. investigating Jan 19, 2021, 09:20 AM UTC

    Carrier Partner have deployed a fix for the issue impacting Twilio phone numbers in the +3491078* range and we are observing successful call completion. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Jan 19, 2021, 09:30 AM UTC

    We are no longer experiencing inbound call failures to local Twilio Spanish numbers. This incident is now resolved.