Freshcaller incident

A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 20, 2021 affecting Inbound Calls and Outbound Calls, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2021, 11:58 PM UTC
Resolved
Jan 21, 2021, 01:04 AM UTC
Duration
1h 6m
Detected by Pingoru
Jan 20, 2021, 11:58 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Jan 20, 2021, 11:58 PM UTC

    We are observing a subset of call failures to Twilio US Toll-Free phone numbers where calls are disconnected after 1800 seconds. Our carrier partner has made adjustments to resolve the issue. We have started to see recovery and will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  2. resolved Jan 21, 2021, 01:04 AM UTC

    We are no longer seeing calls to Twilio US Toll-Free Phone Numbers disconnecting after 1800 seconds. This issue has been resolved, and the service is functioning normally at this time.