Freshcaller incident

Degraded Perfomance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 26, 2021 affecting Public API and Public API and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2021, 01:03 AM UTC
Resolved
Jan 26, 2021, 07:06 AM UTC
Duration
6h 3m
Detected by Pingoru
Jan 26, 2021, 01:03 AM UTC

Affected components

Public APIPublic APIPublic APIPublic API

Update timeline

  1. investigating Jan 26, 2021, 01:03 AM UTC

    Our monitoring systems have detected a potential issue withVoice Insights in Console and API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Jan 26, 2021, 07:06 AM UTC

    We are no longer experiencing issues with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger. The issue has been resolved.