Freshcaller experienced a minor incident on January 27, 2021 affecting Inbound Calls and Outbound Calls, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2021, 11:15 PM UTC
We have detected a potential issue with Programmable Voice. Our Service provider is working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jan 27, 2021, 11:42 PM UTC
Our monitoring systems have detected a potential issue with Programmable Voice Geo Permissions flagging certain numbers as high-risk. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- resolved Jan 28, 2021, 02:02 AM UTC
The incident causing Programmable Voice high risk flagging of some US and UK mobile numbers for a small subset of customers has been resolved.