Freshcaller incident

Inbound Call Failures to a Subset of Twilio UK Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on January 31, 2021, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2021, 12:25 AM UTC
Resolved
Jan 31, 2021, 04:20 AM UTC
Duration
3h 55m
Detected by Pingoru
Jan 31, 2021, 12:25 AM UTC

Update timeline

  1. investigating Jan 31, 2021, 12:25 AM UTC

    We are observing a subset of call failures to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. resolved Jan 31, 2021, 04:20 AM UTC

    The issue affecting inbound calls to Twilio UK phone numbers has been resolved, and the service is functioning normally at this time.