Freshcaller incident

Querying Ended Conferences May Return 404 or Stale Data

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 1, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 08:34 AM UTC
Resolved
Feb 01, 2021, 09:23 AM UTC
Duration
49m
Detected by Pingoru
Feb 01, 2021, 08:34 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Feb 01, 2021, 08:34 AM UTC

    We have detected a potential issue with our voice conference service. We are currently working with our carrier partner to resolve the issue. We will update as soon as we have more information.

  2. resolved Feb 01, 2021, 09:23 AM UTC

    We are no longer observing the issue where queries for an ended conference had a chance that the API responded with 404 or stale data.