Freshcaller incident
Inbound Call Failures to less than 1000 Canadian numbers
Freshcaller experienced a minor incident on February 9, 2021 affecting Inbound Calls and Outbound Calls, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2021, 01:07 AM UTC
We are observing call failures to Twilio's Canadian phone numbers. Less than 1000 phone numbers are affected. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 09, 2021, 01:20 AM UTC
We are observing call failures to Twilio's Canadian phone numbers. Less than 2000 phone numbers are affected. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 09, 2021, 03:53 AM UTC
We are observing call failures to Twilio's Canadian phone numbers. Less than 2000 phone numbers are affected. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- resolved Feb 09, 2021, 05:57 AM UTC
The issue affecting inbound calls to Twilio's Canadian phone numbers has been resolved, and the service is functioning normally at this time.