Freshcaller incident

Inbound Call Failures to Norway, UK, France, Slovenia and Hungary Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on February 11, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2021, 09:59 AM UTC
Resolved
Feb 11, 2021, 10:45 AM UTC
Duration
46m
Detected by Pingoru
Feb 11, 2021, 09:59 AM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Feb 11, 2021, 09:59 AM UTC

    We are observing some call failures from our service provider to Norway, UK, France, Slovenia and Hungary phone numbers. We are currently in touch with our service provider to resolve the issue. We will update as soon as we have more information

  2. investigating Feb 11, 2021, 10:15 AM UTC

    We could see some recovery for inbound calls from our service provider to Norway, UK, France, Slovenia and Hungary Phone Numbers. We are working with them to ensure a full recovery. We expect to provide another update as soon as more information becomes available

  3. resolved Feb 11, 2021, 10:45 AM UTC

    Our service provider confirmed that the issue affecting inbound calls to Norway, UK, France, Slovenia and Hungary Phone Numbers has been resolved, and the service is functioning normally at this time.