Freshcaller experienced a minor incident on February 19, 2021 affecting Inbound Calls, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2021, 06:39 AM UTC
We are observing inbound call failures to a small subset of Brazilian toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 19, 2021, 07:39 AM UTC
We are still observing inbound call failures to a small subset of Brazilian toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes.
- investigating Feb 19, 2021, 09:44 AM UTC
We continue to work with our carrier partner to resolve inbound call failures to Twilio Brazilian toll free phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Feb 19, 2021, 10:53 AM UTC
We have started seeing recovery in inbound calls to Twilio Brazilian toll free phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 19, 2021, 12:52 PM UTC
The issue affecting inbound calls to Twilio Brazilian Toll Free Phone Numbers has been resolved, and the service is functioning normally at this time.
- resolved Feb 19, 2021, 12:52 PM UTC
We are no longer experiencing inbound call failures to a subset of Brazilian toll-free phone numbers. This incident has been resolved.