Freshcaller experienced a minor incident on February 23, 2021 affecting Inbound Calls, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2021, 04:44 AM UTC
We are observing call failures to a subset of Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- in progress Feb 23, 2021, 05:21 AM UTC
We are still observing call failures to a subset of Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
- in progress Feb 23, 2021, 07:05 AM UTC
We are still observing call failures to a subset of Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- resolved Feb 23, 2021, 10:32 AM UTC
We are no longer experiencing call failures to a subset of Twilio Mexican phone numbers. This incident is now resolved.