Freshcaller experienced a minor incident on February 25, 2021 affecting Inbound Calls, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2021, 06:59 AM UTC
Our service provider have detected a potential issue with Programmable Voice. We are currently in touch with our service provider to resolve the issue. We will update as soon as we have more information.
- investigating Feb 25, 2021, 07:22 AM UTC
The issue causing inbound call failures to Twilio Mexican Toll-Free Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in an hour or as soon as more information becomes available.
- investigating Feb 25, 2021, 10:01 AM UTC
Our service provider is observing recovery on inbound call failures to Twilio Mexican Toll-Free Phone Numbers. We will continue to work with them to ensure full service recovery. We will keep posted with the latest updates on the full recovery.
- resolved Feb 25, 2021, 11:17 AM UTC
Our service provider has fixed the issue and hence the inbound call services are restored to normalcy. This issue is marked to resolved.