Freshcaller experienced a minor incident on February 25, 2021 affecting Inbound Calls, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2021, 03:16 PM UTC
Our service provider have detected a potential issue with inbound calls to a subset of Twilio UK Phone Numbers. We are currently in touch with our service provider to resolve the issue. We will update as soon as we have more information.
- monitoring Feb 25, 2021, 10:10 PM UTC
started seeing recovery for inbound calls to the + 447700 range of Twilio UK mobile numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Feb 25, 2021, 10:41 PM UTC
The issue affecting inbound calls to to the + 447700 range of Twilio UK mobile numbers has been resolved, and the service is functioning normally at this time.