Freshcaller experienced a minor incident on February 26, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2021, 01:25 PM UTC
Our service provider has detected a potential issue with Rest API. We are currently in touch with our service provider to resolve the issue. We will update as soon as we have more information.
- investigating Feb 26, 2021, 02:15 PM UTC
Our service provider is still continuing to investigate this issue. We expect to provide another update as soon as more information becomes available.
- investigating Feb 26, 2021, 02:40 PM UTC
Our service provider is still continuing to experience this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 26, 2021, 04:07 PM UTC
Our service provider has resolved the incident. In particular, Twilio Console, REST API, and Flex access is restored. Our ability to process voice calls was unaffected.