Freshcaller incident

Inbound Call Failures to a Subset of AT Austria Phone Numbers - 1 March 2021

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 1, 2021 affecting Inbound Calls, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2021, 09:04 AM UTC
Resolved
Mar 01, 2021, 02:12 PM UTC
Duration
5h 8m
Detected by Pingoru
Mar 01, 2021, 09:04 AM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Mar 01, 2021, 09:04 AM UTC

    observing call failures to a subset of AT Austria phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Mar 01, 2021, 10:02 AM UTC

    We are still observing call failures to a subset of AT Austria phone numbers. We are currently still waiting for our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

  3. investigating Mar 01, 2021, 12:02 PM UTC

    We are still observing call failures to a subset of AT Austria phone numbers. We are currently still waiting for our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.

  4. monitoring Mar 01, 2021, 12:32 PM UTC

    We have started seeing recovery for inbound calls to a subset of AT Austria phone numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Mar 01, 2021, 02:12 PM UTC

    The issue affecting inbound calls to Austria phone numbers has been resolved, and the service is functioning normally at this time.