Freshcaller experienced a minor incident on March 3, 2021 affecting Website and Inbound Calls and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2021, 01:53 AM UTC
Our service provider is seeing cases where if an enqueued customer pending to be connected to the receiving party hangs-up before the call is connected the transfer of the call is still completed and the receiving party (Agent) hears only silence. Engineers have identified the issue and are working on a fix. We will update as soon as we have more information
- investigating Mar 03, 2021, 04:49 AM UTC
Our service provider updated that the issue where an enqueued customer pending to be connected to the receiving party hangs-up before the call is connected the transfer of the call is still completed and the receiving party (Agent) hears only silence, engineers have deployed a fix is now operating normally. Our service provider will continue to monitor for system stability. We will update as soon as we have more information.
- resolved Mar 03, 2021, 05:19 AM UTC
Our service provider updated that the issue where an enqueued customer pending to be connected to the receiving party hangs-up before the call is connected the transfer of the call is completed and the receiving party (Agent) hears only silence has been resolved and is operating normally at this time.