Freshcaller experienced a minor incident on March 7, 2021 affecting Outbound Calls, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2021, 05:06 PM UTC
AWS is experiencing issues with one of its external providers in the AP-SOUTHEAST-2 region. Some degraded performance is expected for the customers hosted in this region. We are following up with AWS as they work towards resolving the issue. More updates to follow.
- investigating Mar 07, 2021, 07:37 PM UTC
AWS is experiencing connectivity issues with one of their external providers. Owing to the same, some degraded performance is expected for the customers for destinations outside AP-SOUTHEAST-2 region. We are working closely with the AWS team towards re-routing traffic and resolving this issue. More updates to follow.
- resolved Mar 07, 2021, 07:51 PM UTC
The issues associated with the connectivity concerns have now been resolved and our systems are back to operating at optimal performance