Freshcaller experienced a minor incident on March 15, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 6h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 15, 2021, 01:42 AM UTC
Enablement of emergency services on phone numbers linked to Elastic SIP Trunks is not working. Our engineering team has escalated to the vendor. Existing phone numbers can continue to make emergency calls. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 15, 2021, 02:25 AM UTC
The root cause for the issue Enablement of emergency services on phone numbers linked to Elastic SIP Trunks is not working has been identified. This is due to a power outage issue with our vendor. Our engineering team is following up with our vendor and they are working on fixing it. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 15, 2021, 02:34 AM UTC
The root cause for the issue Enablement of emergency services on phone numbers linked to Elastic SIP Trunks is not working has been identified. This is due to a power outage issue with our vendor. Our engineering team is following up with our vendor and they are working on fixing it. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 15, 2021, 05:27 AM UTC
The root cause for the issue Enablement of emergency services on US and Canada phone numbers linked to Elastic SIP Trunks is not working has been identified. This is due to a power outage issue with our vendor. Our engineering team is following up with our vendor and they are working on fixing it. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Mar 15, 2021, 05:44 AM UTC
We are seeing recovery on issues with Enablement of emergency services on US and Canada phone numbers linked to Elastic SIP Trunks and are continuing to monitor the service. We expect to provide another update in 2 hours or as soon as more information is available.
- investigating Mar 15, 2021, 07:43 AM UTC
We continue to observe recovery on issues with Enablement of emergency services on US and Canada phone numbers linked to Elastic SIP Trunks and are continuing to monitor the service. We expect to provide another update in 2 hours or as soon as more information is available.
- resolved Mar 15, 2021, 08:36 AM UTC
Enablement of emergency services on phone numbers linked to Elastic SIP Trunks has been resolved. US and Canada phone numbers linked to Elastic SIP Trunks are operating normally at this time.