Freshcaller incident
Intermittent Errors when Provisioning Phone Numbers
Freshcaller experienced a minor incident on March 16, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 17h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2021, 09:20 AM UTC
We are currently investigating an intermittent rate of errors when provisioning phone numbers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 16, 2021, 10:10 AM UTC
We are addressing the intermittent rate of errors when provisioning phone numbers which is effecting a small group of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 16, 2021, 11:10 AM UTC
We continue to address the intermittent rate of errors when provisioning phone numbers which is effecting a small group of customers. We expect to provide another update in 2 hour or as soon as more information becomes available.
- investigating Mar 16, 2021, 01:00 PM UTC
Identified - We are continuing to address the intermittent rate of errors when provisioning phone numbers which is affecting a small group of customers. We expect to provide another update in 4 hour or as soon as more information becomes available.
- investigating Mar 16, 2021, 04:10 PM UTC
We are continuing to address the intermittent rate of errors when provisioning phone numbers which is affecting a small group of customers. We expect to provide another update in 8 hour or as soon as more information becomes available.
- investigating Mar 17, 2021, 01:07 AM UTC
We are continuing to address the intermittent rate of errors when provisioning phone numbers which is affecting a small group of customers. We expect to provide another update in 16 hour or as soon as more information becomes available.
- investigating Mar 17, 2021, 01:07 AM UTC
Phone number provisioning is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- investigating Mar 17, 2021, 02:20 AM UTC
Phone number provisioning is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Mar 17, 2021, 03:14 AM UTC
Phone number provisioning is operating normally at this time. This incident has been resolved.