Freshcaller experienced a minor incident on March 25, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2021, 05:30 PM UTC
We continue to investigate elevated media fetch failures from api.twilio.com for Twilio's Rest API, impacting Programmable Voice and Programmable Messaging. Customers who are hosting their call recordings or messaging media on api.twilio.com may encounter call or message failures. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 25, 2021, 06:41 PM UTC
We have addressed the issue regarding media fetches from api.twilio.com resources for Programmable Messaging and Programmable Voice. These resources are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Mar 25, 2021, 09:05 PM UTC
Our Engineering team has identified the issue and taken the mitigation steps now. We are closely monitoring our system.