Freshcaller experienced a minor incident on March 26, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2021, 12:05 AM UTC
Our monitoring systems have detected a potential issue with REST API calls to delete Programmable Voice call resources. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Mar 26, 2021, 12:22 AM UTC
We observed an elevated rate of HTTP 500 errors for Programmable Voice REST API requests to delete call resources on Mar 26th, 05:21 AM to 05:35 AM Pacific time. We are observing recovery and will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Mar 26, 2021, 12:52 AM UTC
The issue that caused HTTP 500 errors in response to attempts to delete call resources has been resolved and the Programmable Voice REST API is operating normally at this time.