Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on March 26, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2021, 07:22 PM UTC
Resolved
Mar 29, 2021, 03:28 AM UTC
Duration
2d 8h
Detected by Pingoru
Mar 26, 2021, 07:22 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Mar 26, 2021, 07:22 PM UTC

    We are investigating intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. We expect to provide another update in 1 hour.

  2. investigating Mar 26, 2021, 08:25 PM UTC

    We are continuing to investigate the issue causing intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. We expect to provide another update in 2 hours.

  3. investigating Mar 26, 2021, 09:34 PM UTC

    We are addressing the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Mar 26, 2021, 10:46 PM UTC

    We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

  5. investigating Mar 27, 2021, 03:34 AM UTC

    We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 8 hours or as soon as more information becomes available.

  6. investigating Mar 27, 2021, 11:30 AM UTC

    We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 16 hours or as soon as more information becomes available.

  7. investigating Mar 28, 2021, 03:19 PM UTC

    We are continuing to investigate the issue causing intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. We expect to provide another update as soon as more information becomes available.

  8. investigating Mar 28, 2021, 08:29 PM UTC

    We are continuing to investigate the issue causing intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. We expect to provide another update as soon as more information becomes available.

  9. investigating Mar 29, 2021, 03:17 AM UTC

    We are continuing to investigate the issue causing intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. We expect to provide another update as soon as more information becomes available.

  10. resolved Mar 29, 2021, 03:28 AM UTC

    We no longer experience intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. The issue has been resolved.