Freshcaller experienced a minor incident on March 29, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2021, 12:07 PM UTC
Our Service provider have detected a potential issue with number purchases and creating addresses for non-US phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information
- investigating Mar 29, 2021, 12:26 PM UTC
Our engineers are investigating a problem with creating addresses and provisioning phone numbers with addresses from the console and REST API, we are expecting to provide an update in 30 minutes or as soon as more information becomes available.
- investigating Mar 29, 2021, 12:50 PM UTC
Our engineers are investigating a problem with creating addresses, buying phone numbers and uploading regulatory documents, through the console and REST API, we are expecting to provide an update in 1 hour or as soon as more information becomes available.
- investigating Mar 29, 2021, 02:01 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Mar 29, 2021, 02:15 PM UTC
Our Service provide have implemented a fix for phone number provisioning and are continuing to monitor for service stability. Another update will be provided in 1 hour or as soon as more information becomes available.
- resolved Mar 29, 2021, 03:24 PM UTC
Our Service provider have implemented a fix for phone number provisioning and the service is stable. The incident is resolved.