Freshcaller experienced a minor incident on March 29, 2021 affecting Public API and Public API and 1 more component, lasting 21h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2021, 07:19 PM UTC
Our service provider has detected a potential issue with retrieving call records for finished calls. We are closely working with them to get this issue resolved. We will provide an update once we have more information.
- investigating Mar 29, 2021, 10:11 PM UTC
We are seeing an improvement in the APIs that deliver completed calls. Customers may still see delays retrieving completed call statuses. A retry via the API may be required.
- investigating Mar 29, 2021, 10:44 PM UTC
Call API has been recovered by our service provider and is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- investigating Mar 29, 2021, 11:14 PM UTC
Our service provider see's that some calls have not caught up with the Call API and are again investigating. Customers may still see delays retrieving completed call statuses. A retry via the API may be required. We will provide an update as soon as we have more information.
- investigating Mar 30, 2021, 12:39 AM UTC
The issue causing a subset of call records to be unavailable has been identified. We are continuing to work on the availability of completed call records with the Calls API. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 30, 2021, 02:17 AM UTC
The issue causing a subset of call records to be unavailable has been identified. We are continuing to work on availability of completed call records with the Calls API. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Mar 30, 2021, 06:18 AM UTC
The issue causing a subset of call records to be unavailable has been identified. We are continuing to work on availability of completed call records with the Calls API. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Mar 30, 2021, 02:10 PM UTC
The issue causing a subset of call records to be unavailable has been identified. We are continuing to work on availability of completed call records with the Calls API. We expect to provide another update in 8 hours or as soon as more information becomes available
- monitoring Mar 30, 2021, 04:05 PM UTC
The issue causing a subset of call records to be unavailable has been identified and a fix is implemented. We are monitoring the result and will post an update within 30 minutes.
- resolved Mar 30, 2021, 04:34 PM UTC
The issue causing a subset of call records to be unavailable has been resolved and everything is back to normal now. We will keep a close watch.