Freshcaller incident

Packet Loss For Inbound Voice Calls In Mexico

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 2, 2021 affecting Inbound Calls, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2021, 01:38 AM UTC
Resolved
Apr 02, 2021, 03:10 AM UTC
Duration
1h 32m
Detected by Pingoru
Apr 02, 2021, 01:38 AM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Apr 02, 2021, 01:38 AM UTC

    We are experiencing packet loss for inbound voice calls in Mexico. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. resolved Apr 02, 2021, 03:10 AM UTC

    The issue affecting packet loss for inbound voice calls in Mexico has been resolved, and the service is functioning normally at this time.