Freshcaller incident

Intermittent Failed Calls to Twilio Sweden Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 6, 2021 affecting Inbound Calls and Outbound Calls, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2021, 01:55 PM UTC
Resolved
Apr 06, 2021, 03:10 PM UTC
Duration
1h 15m
Detected by Pingoru
Apr 06, 2021, 01:55 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Apr 06, 2021, 01:55 PM UTC

    Our service provider is facing an issue due to which customers might face intermittent Failed Calls to Twilio Sweden Numbers. Our engineers are working with them to resolve the issue. We will update as soon as we have more information.

  2. resolved Apr 06, 2021, 03:10 PM UTC

    Our engineers investigated this issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational now