Freshcaller experienced a minor incident on April 7, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2021, 01:09 PM UTC
Our service provider is facing issue in various voice products including PSTN, Conference, Client. This issue may cause call failures and degraded call quality. Our engineers are working with them to resolve the issue. We will update as soon as we have more information.
- monitoring Apr 07, 2021, 02:34 PM UTC
Our service provider confirms that PSTN, Conference and Client are now operating normally. We will continue to monitor for system stability. We'll provide another update as soon as more information becomes available.
- resolved Apr 07, 2021, 03:11 PM UTC
The issue has been resolved. All affected services are now operating normally at this time.