Freshcaller experienced a minor incident on April 13, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 13h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2021, 06:08 AM UTC
We've become aware of a potential issue with phone number billing in the month of March for a small subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Apr 13, 2021, 06:38 PM UTC
We are investigating delayed billing of phone numbers in March for a subset of customers. We expect to provide another update in 60 minutes
- investigating Apr 13, 2021, 07:04 PM UTC
We are continuing to investigate delayed billing of phone numbers in March for a subset of customers. We expect to provide another update in 2 hours.
- resolved Apr 13, 2021, 07:49 PM UTC
We have fully investigated the delayed billing of phone numbers in March issue, and it was determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. All systems are operational.
- resolved Apr 13, 2021, 07:50 PM UTC
The incident has been resolved