Freshcaller incident

Inbound Call Failures for Colombia Landline Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 15, 2021 affecting Inbound Calls, lasting 12h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2021, 04:59 AM UTC
Resolved
Apr 15, 2021, 05:53 PM UTC
Duration
12h 54m
Detected by Pingoru
Apr 15, 2021, 04:59 AM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Apr 15, 2021, 04:59 AM UTC

    We are observing inbound call failures for Colombia landline numbers. Our Engineering team is currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 15, 2021, 05:59 AM UTC

    We are still observing inbound call failures for Colombia landline numbers and we expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Apr 15, 2021, 07:59 AM UTC

    We are still observing inbound call failures for Colombia landline numbers and we expect to provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Apr 15, 2021, 12:00 PM UTC

    We are continuing to experience inbound call failures to Colombia landline numbers. Our engineers are working with our service provider to resolve the issue. We expect to provide another update as soon as more information becomes available.

  5. investigating Apr 15, 2021, 04:26 PM UTC

    We have started seeing recovery for inbound calls to Colombia phone numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Apr 15, 2021, 05:53 PM UTC

    The issue affecting inbound calls to Colombia phone numbers has been resolved, and the service is functioning normally at this time.