Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 21, 2021 affecting Reports & Analytics and Reports & Analytics and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2021, 05:20 AM UTC
Resolved
Apr 22, 2021, 09:40 AM UTC
Duration
1d 4h
Detected by Pingoru
Apr 21, 2021, 05:20 AM UTC

Affected components

Reports & AnalyticsReports & AnalyticsReports & AnalyticsReports & Analytics

Update timeline

  1. investigating Apr 21, 2021, 05:20 AM UTC

    Our Analytics team is facing a potential issue with sending emails for the reports. We are working with them to get resolved and will update as soon as we have more information.

  2. investigating Apr 21, 2021, 08:30 AM UTC

    We’re still working towards a fix that has caused the issue with email delivery of reports. we’ll follow up with more information as soon as we have it. We apologize for any disruption caused.

  3. investigating Apr 21, 2021, 10:30 AM UTC

    Analytics team may have trouble sending emails for the reports at this time. Our team is investigating and we'll follow up with more information as soon as we have it. We apologize for any disruption caused.

  4. investigating Apr 21, 2021, 12:30 PM UTC

    We're still investigating the ongoing connectivity issues with team. There's no additional information to share just yet, but we'll follow up and provide an update, Thanks for bearing with us.

  5. investigating Apr 21, 2021, 02:30 PM UTC

    We are observing performance issue with sending emails for the reports. We are looking the same with high priority.

  6. investigating Apr 21, 2021, 04:30 PM UTC

    We are experiencing potential issue with sending emails for the reports. Our best minds are working on resolving this. More updates to follow.

  7. investigating Apr 21, 2021, 10:30 PM UTC

    Our investigation is still ongoing sending emails for the reports. We'll return with an update.

  8. investigating Apr 22, 2021, 04:30 AM UTC

    We are still investing the issue with sending emails for the reports, and provide an update as soon as we have one.

  9. investigating Apr 22, 2021, 08:55 AM UTC

    We are facing degraded performance with sending emails for the reports and our Engineers are working on it. Will post further updates here.

  10. resolved Apr 22, 2021, 09:40 AM UTC

    The issues are fixed and the services are working fine. We are closely monitoring it.